Support

Get in Touch

Have a question, feedback, or need assistance? Our support team is ready to help you make the most of your LexiLeap experience.

📧 Email Support

Send us an email and we'll respond within 24 hours:

[email protected]

Frequently Asked Questions

How do I create an account?

Click the "Sign In" button on the homepage and follow the authentication process. You can sign in using your email or social media accounts.

How do I save words and phrases?

While reading an article, double-tap any word to mark it as unknown and view its definition. You can also select text to save entire phrases. All saved items appear in your vocabulary bank.

Can I access my progress on multiple devices?

Yes! Your progress automatically syncs across all devices. Start reading on your computer and continue on your mobile app seamlessly.

Is LexiLeap free to use?

Yes, LexiLeap offers free access to our core features including article reading, vocabulary building, and practice exercises.

What level of English do I need to use LexiLeap?

LexiLeap is designed for intermediate to advanced learners who already have functional English skills and want to achieve native-level mastery. Our content is labeled by difficulty (beginner, intermediate, advanced) so you can choose what's right for you.

How do practice exercises work?

After reading an article, you can access memory exercises to test comprehension and writing practice to apply what you've learned. Each exercise provides structured guidance and feedback.

Can I delete my account and data?

Yes, you can delete your account at any time from your account settings. All your personal data will be permanently removed in accordance with our Privacy Policy.

How often is new content added?

We regularly add new articles and learning materials across various topics. Check back frequently to discover fresh content tailored to your learning goals.

Technical Issues

Experiencing technical difficulties? Here are some common solutions:

Login Issues: Clear your browser cache and cookies, then try signing in again
Slow Loading: Check your internet connection and refresh the page
Audio Not Playing: Ensure your device volume is on and try a different browser
Sync Problems: Sign out and sign back in to force a sync

If problems persist, please email us with details about your device, browser, and the issue you're experiencing.

Feedback & Suggestions

We're constantly improving LexiLeap based on user feedback. Have ideas for new features, content suggestions, or ways we can enhance your learning experience? We'd love to hear from you!

Send your thoughts to: [email protected]

Legal & Privacy

For information about how we handle your data and the terms governing your use of LexiLeap:

Still Need Help?

Our support team is here to ensure you have the best possible learning experience. Don't hesitate to reach out with any questions or concerns.

📧

Email Support